PMP项目管理：项目沟通管理练习题３

1．An informal communication network on a project or within an organization is created through:
A．Free upward flow
B．Free horizontal flow
C．Unrestricted communication flow
D．The project manager’s ability to make use of his/her unofficial relationships with stakeholders 在项目或一个组织内部建立一个非正式的沟通网络是通过:
A．向上自由流
B．水平自由流
C．不受限制的交流
D．项目经理利用其与项目利害相关者的非正式的关系的能力

2．For every project situation, several methods usually exist for effective communication to take place．Which of the following is least likely to be used for explaining to the team the project planning guidelines?
A．Project office memo
B．Project office directive
C．Project team meeting
D．Formal report
对于每个项目情形通常有几种有效的沟通方法可以进行在向团队解释项目计划编制指导方针时,下列哪一项最不可能被运用?
A．项目办公室备忘录
B．项目办公室指示
C．项目团队会议
D．正式的报告

3．A project manager, who is trying to communicate accurately to the team, should understand and use:
A．A language appropriate to the needs of the stakeholders
B．The language of the project manager
C．Non-verbal methods
D．Written memos
A 项目经理正在尝试与团队进行准确的沟通,应该了解并使用:
A．符合项目利害相关者需要的适当的语言
B．项目经理的语言
C．非言语方式
D．书面备忘录

4．The project proceeded successfully until the customer asked for additional work not included in the contract．At that point the project team began to make changes to the specifications, delivery date, and schedule．What communication device should the project manager have demanded before any work was modified?
A．Meeting with the sponsor
B．Formal, written correspondence with the customer
C．Memo from the customer
D．Memo to the customer
正当项目顺利进行时,客户突然要求做没有包括在合同中的额外的工作这时项目团队开始对规格, 交货日期和进度来作些变更在调整进行任何工作之前, 项目经理应该需要获得什么沟通工具?
A．与业主的会议
B．与客户的正式的书面沟通
C．来自客户的备忘录
D．发给客户的备忘录

5．Project managers who are available to answer questions, provide guidance when needed, and generally do not interfere with day-to-day activities have a(n) ____________ managerial and communicating style．
A．Autocratic
B．Conciliatory
C．Facilitative
D．Judicial
项目经理能随时回答问题,若需要时提供指导,并且通常不干预日常的活动,其是_______ 管理的和沟通风格
A．专制式
B．安抚式
C．促进式
D．法制式

6．If a project manager emphasizes those areas where he is in agreement with the functional manager and down plays other conflicts, the project manager can be said to be using which of the following to address the conflict:
A．Withdrawal
B．Smoothing
C．Compromising
D．Confrontation
如果一个项目经理强调与职能经理一致的方面,淡化其它冲突,则说明项目经理运用了下列哪一方式来对待处理矛盾冲突:
A．回避
B．协商处理
C．妥协处理
D．正面对抗

7．The degree to which project team members can successfully communicate with the project manager depends primarily upon:
A．How effectively the project manager establishes relationships with the team
B．The project manager ’s level in the organizational hierarchy
C．The size and nature of the project
D．The project manager ’s salary and age
项目团队成员能与项目经理成功沟通的程度主要地取决于:
A．项目经理如何有效地与团队建立关系
B．项目经理在组织层级中的地位
C．项目的规模和性质
D．项目经理的薪水和年龄

8．Project communication management is best described as conducting or supervising _________．
A．The way we listen
B．The way we speak
C．The way we feel
D．The exchange of project information
项目沟通管理可以最适当地描述为引导或监督 _________．
A．我们倾听的方式
B．我们说的方式
C．我们感觉的方式
D．项目信息的交换

9．If a project manager communicates a verbal message to a subordinate, and the subordinate leaves without saying a word, the project manager should assume that:
A．The message was understood
B．The message was not understood
C．The message may or not have been understood
D．The information was not appropriate
如果一个项目经理向下属传达了一个口述的信息, 并且下属没有说话就离开走了项目经理应该假定:
A．信息被理解了
B．信息没被理解
C．信息可能被理解
D．信息不适当

10．The project manager who allows and supports group discussions and decision-making is called a (n) _______ manager．
A．Autocratic
B．Ethical
C．Conciliatory
D．Delegating
允许并且帮助支持团队进行讨论和决策的项目经理人被称为_______经理
A．专制式
B．伦理式
C．安抚式
D．授权式
11．Team meetings are intended to allow information giving, receiving, and listening to take place．In order to ensure that team meetings are effective, the project manager would:
A．Insist on a very tight agenda with no deviation
B．Be ready to confront an overly verbal member
C．Assign roles and responsibilities before decision-making
D．Never agree on follow-up or accountability dates
团队会议想要进行信息的发出接收,和倾听为了确保团队会议有效, 项目经理会:
A．坚持非常紧凑的无偏差的议程
B．准备好应付处理讲话过多的成员
C．在决策之前安排好角色和责任
D．不遵守进度控制或责任日期

12．The major reason why a project manager should use written instead of oral communication is:
A．Documentation
B．Feedback
C．Cost
D．Barrier elimination
项目经理应该使用书面的而不是口头的沟通的主要理由是:
A．文件记录
B．反馈
C．成本
D．消除障碍

13．How do the project manager and the project team select which communications technology to use to transfer information among project stakeholders?
A．They analyze the team member ’s experience and expertise B．They determine the critical path for the project
C．They don’t analyze the anticipated project environment
D．They determine if they are on track using earned value
项目经理和项目团队如何以及选择运用哪一沟通技术,以便在项目利害相关者之间交流信息?
A．他们分析团队成员的经验和专长
B．他们决定项目的关键路线
C．他们不分析所预料到的项目环境
D．使用挣值分析, 他们决定是否进展顺利

14．To ensure effective project team communication, the message should be oriented to the ______．
A．Initiator
B．Receiver
C．Medium
D．Sponsor
为了确保项目团队有效的沟通, 信息应该被导向到 ______．
A．始发者
B．收受者
C．传输媒介
D．业主

15．The sender of project information is not responsible for making the information:
A．Complex
B．Understandable
C．Complete
D．Clear
项目信息的发送者是不负责于使信息:
A．复杂
B．可理解
C．完全
D．清楚

16．A project manager sends the electrical engineer an e-mail message asking her to prepare a detailed technical report per some instructions given in the e-mail．A week later, the electrical engineer’s department manager visits the project manager to complain that his engineer had spent 45 hours preparing the 80-page report．The project manager indicates that he thought the report would be only 4 pages long．The problem here is one of:
A．Lack of feedback
B．Too many instructions C．Too much communication
D．Lack of trust
A 项目经理发送给电子工程师一个电子邮件信息,要求她准备一份详细的技术报告,并在
电子邮件中附注了某些说明一周后电子工程师所在部门的经理拜访项目经理以抱怨道: 该电子工程师已经花费了45 小时做出80页的报告项目经理指出: 他认为报告只需要有 4 页长这里的问题是:
A．缺乏反馈
B．指令太多
C．沟通太多
D．缺乏信任

17．A line manager possesses information, which the project team needs, but withholds the information．This is a type of:
A．Confrontation
B．Information filtering
C．Region of influence
D．Communication power base
产品经理有项目团队所需要的信息, 但是隐瞒住该信息这是一种:
A．正面对抗
B．信息过滤
C．影响区域
D．基本沟通力

18．For communication to occur, there must be all but one of the following:
A．Two or more people involved
B．A trusting climate
C．The transmitting of information
D．A verbal or non-verbal message
要进行沟通,必定会出现所有下列事项,除了:
A．二或更多的人参与
B．信任的气氛
C．信息的传送
D．言语或非言语的信息

19．In order for the project manager to fully and effectively respond to a stakeholder’s personal concerns or grievances, it may be necessary to:
A．Ask for a written description of the problem and submit it through the project office
B．Schedule a discussion with that stakeholder ’s manager
C．Establish clearer lines of communication with that stakeholder
D．Involve the project sponsor as an arbitrator
为了使项目经理完全而且有效地回应项目利害相关者的个人担忧或委屈可能有必要:
A．要求对问题的书面描述,并且经过项目办公室来递交
B．安排与项目利害相关方的经理进行讨论
C．与项目利害相关者建立更清楚的沟通联系
D．让项目业主作为一个仲裁人

20．Administrative closure includes all of the following except:
A．Project acceptance
B．Contract closeout
C．Project archives
D．Lessons learned
管理收尾包括所有下列事项,除了:
A．项目验收
B．合同清算
C．项目文件档案
D．经验教训学习

参考答案：
1、DDABC BABCC
11、BAABA ABBCB